FAQ

Hair information

Do you do frontal weaves or wigs?

Unfortunately we do not.

Do you do weaves or sew ins?

Yes we do sew ins, natural looking weaves and closures. We also sell hair extensions please view our online shop.

Do you colour extensions?

Yes we do but please may we kindly ask that you drop/deliver  your hair 7-10 prior to your collection/ installation date, staying your name and contact number.

 Do you do natural hair?

Yes we do please visit the natural hair tab on our services tab to view the different services we provide.

Do you make wigs?

Yes we do but please consult with your stylist for further information.

What treatments do your provide?

Moisture treatments: Which are great for hydrating, nourishing and softening dry and damaged hair.

Protein treatments: Great for strengthening hair that has been damaged by chemical treatments such as colours and relaxers, however please be warned misuse of protein treatments can make the hair so strong that it becomes stiff and brittle. We need balance!

Oils treatments: Great for adding moisture, but most importantly great for treating dry scalp. However please consult with your stylist so the right one can be picked for you.

Do you do children’s hair?

We do not do anyone aged under 10 years old.

What is a keratin treatment?

Is a non chemical, semi permanent way of straightening the hair. It can last anywhere from 2-4 months depending on a persons regrowth. It reduces styling time and tames frizzing, while giving the hair weightless shine. Hair needs to be wrapped and sulphate free shampoo needs to be used in order to maintain. The keratin treatment is more resistant to moisture so you could happily gym after having this treatment. Please note that the keratin treatment is very intense and I would not recommend for those who are prone to heat damage.

What is a silk press?

Is a non chemical way of straightening the hair, unlike conventional pressing no oven tongs are used. Using oven tongs requires heavy products to stop the hair from being  heat damaged during the process.

During a silk press straighteners and minimal product are used giving the hair weightless shine and body. A silk press can last anywhere between 2-4 weeks depending on a persons daily routine. However those who are new to silk pressing may find that that the results are not guaranteed and we would highly recommend you consult with your stylist to avoid disappointment.

In order to increase the longevity of hair needs to be wrapped everyday and it would be advised to stay away from moisture, ie rain, going to the gym and humid conditions. 

Patch test

Are required a minimum of 48 hours prior to any colour service to ensure that that clients are not allergic to any colours used .

Product info

Can I bring my own products?

Yes of course you can we do understand that some of our clients have products proscribed to them.

Do you use natural hair products?

Yes we do and we are currently enjoying a large product range .

What products do you use?

Mainly Keracare as we feel that they usually have something for everyone, lusters you pro, design essentials and goldwell for your colour needs.

Do you sell extensions?

Yes please have a look at our online shop or come down to our store.

Shopping Information

What is your returns policy?

All products and services are non refundable.

What payment methods do you provide in the salon?

We accept all major credit, debit and master cards.

Delivery

All orders made with in the United Kindom will be charged at £7 and are normally dispatched between 5-7 days, and delivered using royal mail special delivery. This means you should receive your hair the next working day after dispatch.

International orders are charged at £17 and are normally dispatched between 5-7 days and delivered using royal mail international tracked and signed service. Orders should be delivered between 5-7 days after dispatch.

We do however ask that during promotional periods you allow 7-10 days for dispatch for the United Kingdom and international shipping.

 

What is your cancellation/ late policy?
If you are 10 minutes late or more to your appointment a £10 fee will be added to your final bill. But we would also kindly ask that you call you let us know your eta, as you may be advised to reschedule. We would also ask that any braid or cornrows are removed and detangled before your apply or the above late fee will also be applied. No call/no show will asked to pay the full price of the previous service missed upon booking your next appointment
Returns

Due to the nature of our business and for hygiene puposes we do not offer exchanges or refunds unless the item is faulty. We ask that if the item is faulty you return it to us within 14 days of the delivery.

Under no circumstance can we